State Farm® Insurance Agent Blake Weldon

"Love this place"

"We have been longtime State Farm customers, carrying multiple personal and business insurance policies through this location, and I cannot express how disappointed we are with how dramatically the level of service, communication, and professionalism has declined.

What should have been a relatively simple, small insurance claim turned into an exhausting and unnecessarily frustrating experience. I have sent over 20 emails, made countless phone calls, left voicemails, contacted our local agent, and submitted messages through the claims portal, which promises a response within 24 hours.

The amount of time we have wasted simply trying to get basic answers is unacceptable. As business owners ourselves, we understand that issues arise, but communication, accountability, and respect for customers should be the bare minimum.

What is particularly disappointing is that this office was not always like this. After reading other recent Google reviews mentioning the decline in service since Blake became less involved, I unfortunately have to agree. Something has clearly changed, and not for the better.

We have also received conflicting information regarding our claim, with little effort to provide clarification or supporting documentation. Rather than feeling like our insurance agency is advocating for us, we have felt completely ignored and left to figure everything out ourselves.

We pay substantial premiums across multiple policies, yet when we actually needed assistance, the level of service was shockingly poor.

We are now actively obtaining quotes to move ALL of our personal and business insurance policies elsewhere. That is not a decision we take lightly after years of being customers, but this experience has completely eroded our confidence in this agency.

The most frustrating part is that this was not even a large or complicated claim. If getting assistance with something relatively minor requires this much effort, I cannot imagine dealing with a major claim.

Customer loyalty should mean something. Communication should not require 20+ emails. And customers should never have to chase their insurance agency just to receive basic answers.

Extremely disappointed in how far this location has fallen. We genuinely hope management takes these concerns seriously because the customer experience is nowhere near what it once was."

"Super nice and professional! 100% recommend"

"Excellent service! Blake was extremely kind and helpful on exactly what I need for my situation."

"Fantastic service! Helped me save a decent amount of money with the same coverage I had with my last insurance company I was with for years who kept raising my rates even though I had zero claims in 10+ years..."

"Terrible customer service, lady literally hung up on me. Very disappointed"

"Karen is the truth I appreciate her alot"

"They are very nice here and very professional I would refer my friends and family here."

"This has been a great experience every step of the way. I worked with Blake in the beginning and since have worked with Karen and Mike as well and the staff and owner is professional and handles all issues quickly. I would highly recommend this insurance for both car and home owners policies."

"Great people to work with"

"Use to be the best service ever when i dealt with Blake directly....not sure if Blake no longer works there or not. But service definitely went down hill since covid. Don't get responses to emails or voice-mail. ..get canceled with NO prior notice yet they say they sent notice. Oh yea prob sent to the wrong address we asked to be fixed a few times. Then even canceled my husband's insurance same way....no prior notice...he found out by going to pay the monthly bill and it was canceled. The notices never came here and the reason they canceled should have been covered by making someone listed as excluded driver that we asked to be done MONTHS ago! Oh well the 12+ years with him were decent til new staff came in and Blake stopped assisting directly."

"Great very friendly and very fast at getting things done for you"

"Great service, they explain policy's to you very well, and they even send you a birthday card"

"Every time I have an interaction with Blake I always feel completely satisfied. He is so willing to go above and beyond to make people feel special. I would recommend Blake over and over and over again."

"Not only has Blake been a great resource to help wade through the insurance jargin and environment but he has also offered great service and pricing. Add to that his honest and straightforward approach, it was a no brainer to switch my policies to him and I've been happy ever since"

"terrible office, very unprofessional."

"The girls at that office are fantastic. Always willing to go above and beyond to help with anything you need."

"Blake was great, at first. Then, when I wanted to merge policies with my new husband, everything fell apart (still State Farm, different agent). Now his office is gone. Did he close shop? Nobody knows."

"Best insurance office there is. I switched my 4 cars and home to Blake Weldon State Farm and saved $200 a month for better coverage. Thank you for saving me all that money."

"Saved me a ton of money and best people I have ever dealt with. I will never work with another insurance office the rest of my life. Thank you for everything you guys have done for me."

"Not happy at all with the customer service of this office. I have asked repeatedly for a copy of my life insurance policy since March of this year and have yet to get it. I asked for my business policy to be cancelled yet for some odd reason for it to be reinstated, per my conversation with State Farm Customer Service Dept. I was asked to sign a authorize form for auto-pay in which I declined because I had yet to receive a copy of the life insurance policy. Yet some how funds were taken out of my account. As I have reached out to SFCS, I will wait and see what happens. The young lady stated she was sending Blake's office the request to cancel the policy. Now I have to take my time out of my already busy schedule to follow up with these people next week to make sure the policy has been cancelled. Blake you have to get your staff in order. Not a good look."

"Read the negative review and couldn't understand how it was possible. I have had a couple of quotes and nothing compared to what I could get with State Farm. Blake was all about customer service and the price saved me tons of money. Having a teen, insurance is crazy expensive. Thank you Blake for all the help."

"I recently switched to Blake Weldon's State Farm after they saved me $150 a month. I have spoke with Blake, Megan, and Marissa, they are all amazing. I now have my auto, home, and life insurance with them. If you aren't with these guys then you need to switch immediately!"

"Best agent i have ever had. His staff is always a pleasure to talk too."

"Worst experience of my life!! My policy ended up being retroactively adjusted to be more expensive because it wasn't possible as-written. So it was no longer "a deal". Months later, I'm still trying to fully cancel all policies and obtain a refund for it. I would never do any form of business with Blake Weldon, no matter what type of business he did. State Farm HQ is no help, but happy to continue removing funds from my bank account - so I will likely have to pay to unauthorize and block State Farm."